AI Reliability Console
Monitor behavior, manage risk, and ship confidently
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Overview - AI - Support Assistant
Track agent progress across selected metrics over time.
Selected metrics: 3
Metric selection (normalized lines)
Latest Eval Results
Date: 07/02/2026, 14:20:00 | Type: Regression | Status: running | Turn Type: Single turn
Top Failure
Dataset cases affected
Refund eligibility9.0%
Escalation handoff8.2%
Policy citation25.7%
Top Trust
Dataset cases affected
Empathy tone22.2%
Transparent policy language23.8%
Reliable resolution path26.0%
Top Regressions
Dataset cases affected
Cancellation confirmation10.9%
Tool-call consistency25.5%
Policy revision lag20.6%