Concierge Chat (Multi)

User: Can I get an invoice for last month?

Provide the invoice and location in billing history.

Refund request requires confirmation of timeline.

I've initiated the refund; it should post in 3-5 business days.

Invoice requested; provide link and location.

Here's your invoice and where to find billing history.

User: Where can I change my delivery address?

Explain steps and cut-off time.

Explain lockout duration and reset steps.

Your account will unlock in 30 minutes or you can reset now.

Provide self-serve steps for address update.

You can change your address in Settings before the cut-off.

User: My order hasn't arrived yet.

Respond with empathy, check status, and provide next steps.

No expected output

Need to acknowledge issue and provide next steps.

Sorry about the delay - I can check your order and share next steps.

User: Can I get an invoice for last month?

Provide the invoice and location in billing history.

Refund request requires confirmation of timeline.

I've initiated the refund; it should post in 3-5 business days.

Invoice requested; provide link and location.

Here's your invoice and where to find billing history.

User: Where can I change my delivery address?

Explain steps and cut-off time.

Explain lockout duration and reset steps.

Your account will unlock in 30 minutes or you can reset now.

Provide self-serve steps for address update.

You can change your address in Settings before the cut-off.

User: My order hasn't arrived yet.

Respond with empathy, check status, and provide next steps.

No expected output

Need to acknowledge issue and provide next steps.

Sorry about the delay - I can check your order and share next steps.